First BirchStreet Review on Capterra is “Highly Recommended”

In today’s age of the Internet of Things, social media and review platforms, people look for information in many places before they buy anything – for business or personal use. This holds especially true in the hospitality industry, where sites like Travelocity, Airbnb and Orbitz give reviews and comments to others looking to book lodging. The same holds true for businesses – they use a multitude of resources to learn about products and services they make purchases. BirchStreet was pleased to discover that Jay Porter, Purchasing Manager at Cornell University reviewed BirchStreet on Capterra’s technology data platform. Capterra, part of Gartner, is a free service to help businesses find the right software.

Below are Jay’s ratings and comments:

Overall: 5 / 5

Ease of Use: 5 / 5

Features & Functionality: 4 / 5

Customer Support: 5 / 5

Value for Money: 4 / 5

Likelihood to Recommend: Extremely Likely

Comments: While at Fairmont Hotels & Resorts, I was the hotel “champion” and installation lead for BirchStreet. We went from a paper based Requisition and Purchase Order system to a completely automated BirchStreet managed system. The differences were amazing, BirchStreet offers the ability to build clean workflows and approvals. We also gained clear visibility into all past orders and account balances. In hospitality, it can be sometimes difficult to obtain time sensitive approvals for food & beverage orders, and an administrator is needed to re-route orders, which is a necessary audit requirement, but sometimes hard to manage. We had a very good set of trainers for the initial set-up.

Pros: This software was very intuitive and easy to learn. It provided great audit back-up and accountability to hotel operations.

Cons: Much of the reporting was underutilized, more company training would be helpful.

Recommendations to other buyers: This software is highly recommended.

Click here to see the full review.

Thanks Jay for the review! If you are a customer and user of BirchStreet and would like to help others make technology selections, please reach out to lmceachern@birchstreet.net. If you’d like to see the benefits of BirchStreet for yourself, please email sales@birchstreet.net or call 949-567-7000 to request a demo.

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